Privacy Policy

Last updated: 1 January 2026

Summary: We collect only the data necessary to provide our service. We never sell your personal data. You have full control over your data and can request its deletion at any time.

1. Who We Are

TradeSnap ("we", "us", or "our") is a trading name operated in the United Kingdom. We provide a mobile application that helps tradespeople document their work with photos and generate professional reports.

Data Controller: TradeSnap
Email: privacy@tradesnap.co.uk
Address: United Kingdom

For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller responsible for your personal data.

2. What Data We Collect

2.1 Data You Provide Directly

Data Type Examples Purpose
Account Information Email address, password, name, company name To create and manage your account
Job Data Customer names, addresses, job descriptions To organise your work documentation
Photos & Voice Notes Images and audio recordings you capture To document your jobs
Payment Information Billing address (card details held by Stripe) To process subscription payments
Contact Form Data Name, email, message content To respond to your enquiries

2.2 Data Collected Automatically

Data Type Examples Purpose
Device Information Device type, operating system, app version To ensure app compatibility and fix bugs
Location Data GPS coordinates (only when you take photos, with permission) To tag photos with location for your records
Usage Data Features used, time spent in app To improve our service

3. Legal Basis for Processing

Under UK GDPR, we must have a valid legal basis to process your personal data. We rely on the following:

Legal Basis When We Use It
Contract Processing necessary to provide the TradeSnap service you've signed up for
Legitimate Interests Improving our service, preventing fraud, ensuring security
Consent Location data collection, marketing communications (where applicable)
Legal Obligation Complying with tax, accounting, or legal requirements

4. How We Use Your Data

We use your personal data to:

  • Provide, maintain, and improve the TradeSnap service
  • Process your subscription payments
  • Generate PDF reports of your job documentation
  • Store and back up your photos and job data securely
  • Send service-related communications (e.g., password resets, important updates)
  • Respond to your enquiries and provide customer support
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

5. Who We Share Data With

We never sell your personal data. We only share data with:

Third Party Purpose Data Shared
Firebase (Google) Authentication and cloud storage Account data, photos, job data
Stripe Payment processing Billing information (we don't see full card numbers)
Cloud hosting providers Hosting our servers All data necessary for the service

We may also share data:

  • When required by law or legal process
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets (you would be notified)

6. International Data Transfers

Some of our service providers (such as Firebase/Google) may process data outside the UK. When this happens, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK ICO
  • Adequacy decisions by the UK government
  • Other legally approved transfer mechanisms

7. How Long We Keep Your Data

Data Type Retention Period
Account data Until you delete your account, plus 30 days for backup deletion
Job data and photos Until you delete them or your account
Payment records 7 years (legal requirement for tax purposes)
Contact form submissions 2 years or until resolved
Usage analytics 26 months (anonymised)

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing: Request we limit how we use your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on it

To exercise your rights: Email us at privacy@tradesnap.co.uk. We will respond within 30 days. You can also delete your account and data directly within the app.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit (HTTPS/TLS) and at rest
  • Secure authentication via Firebase
  • Regular security reviews and updates
  • Access controls limiting who can access your data
  • Secure cloud infrastructure with industry-standard protections

10. Children's Privacy

TradeSnap is not intended for use by anyone under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Cookies and Tracking

Our mobile app does not use cookies. Our website may use essential cookies for functionality. We do not use advertising or tracking cookies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting a notice in the app
  • Sending an email to your registered address
  • Updating the "Last updated" date at the top of this page

13. Complaints

If you're unhappy with how we've handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Helpline: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the chance to address your concerns before you contact the ICO, so please reach out to us first.

14. Contact Us

For any questions about this Privacy Policy or our data practices: